FAQ

Question: Need help placing an order?

Answer: Custumer Service is available 9:30-12:30 ET Monday-Saturday – excluding holidays - at (013) 6913777. To place a new order, call anytime. We're available 24 hours a day, 7 days a week.

Question: Are my items in stock?

Answer: Yes! We manage our stock levels meticulously to ensure that the styles you want are in stock and ready to ship.

Question:  When will my order ship?

Answer: Secretnite.com.my ships most in-stock items around 3.30pm, excluding holidays.

Question: What are my payment options?

Answer: We accept PayPal, MayBank, CIMB Bank, Public Bank

Question: Does Secretnite.com.my accept international orders?

Answer: Yes, we accept international orders.

Question: I have been cheated by online seller before, so why should i believe on Secretnite?

Question: How long the order will reach me?

Answer: We use a Pos Laju for shipping. For the peninsula, usually you will receive your order within 1-2 days and to Sabah / Sarawak between 1-5 days. It all depends on your location. If you live in big town, usually a day you can get the order. If you have not received your product after 3 days, please contact us again. We will try to help you.

Question: I work so it could be to send to my office?

Answer: yes, you can.

Question: Is it ok? I'm afraid my officemate / housemate know what I buy.

Answer: Do not worry. We have been doing online business more than 5 years. Each product will be packaged neatly and it is impossible for your friends know what you are buying. Pos Laju will send the package to your hand. If you are not at home, they will not put the package in your mailbox. Pos Laju will ask for your signature after package delivered to you. So you need not worry. Your order will arrive. Even the item is missing, we will search and replace for you.

Question: Can you tell us briefly, how to order?